Impact Education Group has sent two consultants to the certification training of Crucial Conversations, and they have become certified to instruct others on how to have effective crucial conversations. A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results. This training teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels of an organization. During this training, participants will learn how to speak and be heard and encouraging other to do the same. Participants will surface with the best ideas, make the highest-quality decisions and then act on their decisions with unity and commitment.